Contact information

CONTACT INFORMATION

Last Updated: November 10, 2026

Thank you for visiting kukirin oficial.

For questions about products, orders, payments, shipping, refunds, or other matters concerning our online store, customers may contact us using the information below.

1. COMPANY INFORMATION

Store Name: kukirin oficial
Legal Business Name: HENRIQUEZ VENTURES LLC
EIN: 39-4255247
Registered Business Address: 4366 SW 161st Pl, Miami, FL 33185, United States
Website: https://kukirinoficial.shop

2. CUSTOMER SUPPORT

Email: support@kukirinoficial.shop
Phone: +1 646-209-9461

Our customer support team handles inquiries relating to:

Product information.
Order status.
Payment questions.
Shipping and tracking.
Missing or incorrect items.
Damaged products.
Refund requests.
Privacy-related questions.
General customer assistance.

3. ORDER AND PAYMENT INFORMATION

When contacting us about an existing purchase, customers are encouraged to provide their order number and the email address associated with the purchase.

The name that may appear on payment card statements is:

kukirin

Payments are processed through the payment providers available during checkout.

4. SHIPPING INFORMATION

Our products are shipped directly from China through third-party suppliers and fulfillment partners.

Standard order processing time: 1 to 3 business days.

Estimated delivery time: 8 to 16 business days after shipment.

Orders may arrive in separate packages.

For additional information, please consult our Shipping Policy.

5. RETURNS AND REFUNDS

Refund requests must be submitted by email to:

support@kukirinoficial.shop

Our standard voluntary refund request period is 30 days from the date of delivery, subject to the conditions described in our Return and Refund Policy.

Customers in Spain retain their applicable statutory consumer rights, including the 14-day right of withdrawal for eligible distance purchases.

No physical product return is required for refunds approved under our stated refund procedures.

6. BUSINESS RESPONSIBILITY

HENRIQUEZ VENTURES LLC operates the online store under the brand name kukirin oficial.

The company is responsible for the operation of the store, customer communications, order administration, and the applicable obligations arising from sales made through the website.