SHIPPING POLICY

Last Updated: November 10, 2026

This Shipping Policy explains how orders placed through kukirin oficial are processed, shipped, and delivered.

1. BUSINESS INFORMATION

Store Name: kukirin oficial
Legal Business Name: HENRIQUEZ VENTURES LLC
Registered Business Address: 4366 SW 161st Pl, Miami, FL 33185, United States
EIN: 39-4255247
Email: support@kukirinoficial.shop
Phone: +1 646-209-9461
Website: https://kukirinoficial.shop

2. SHIPPING ORIGIN

All products sold through kukirin oficial are shipped directly from China through third-party suppliers and fulfillment partners.

HENRIQUEZ VENTURES LLC operates the online store and coordinates order fulfillment through these third-party providers.

Products are not necessarily shipped from the United States or Spain.

3. ORDER PROCESSING TIME

Orders are generally processed within:

1 to 3 business days.

Processing includes order verification, payment confirmation, preparation, and coordination with the fulfillment supplier.

Business days exclude weekends and applicable public holidays.

Processing time is separate from shipping and delivery time.

4. SHIPPING AND DELIVERY TIME

Our estimated delivery time is:

8 to 16 business days after shipment.

This estimate applies to deliveries within the United States and Spain.

The delivery period begins when the order has been shipped, not when the purchase is initially completed.

The total time between placing an order and receiving it therefore includes both processing and shipping.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

5. ORDER TRACKING

After an order has been shipped, customers may receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the shipping carrier receives and processes the package.

Customers can contact support at support@kukirinoficial.shop if they experience difficulties tracking their order.

6. MULTIPLE PACKAGES

Some orders may contain products fulfilled by different suppliers or shipping facilities.

For this reason, products purchased in a single order may arrive in separate packages and on different delivery dates.

Customers should review the tracking information associated with each shipment before reporting missing items.

7. SHIPPING DESTINATIONS

Kukirin oficial currently accepts orders for delivery to:

• United States.

• Spain.

We do not currently offer standard delivery to other countries.

8. CUSTOMS DUTIES AND IMPORT TAXES

Because our products are shipped directly from China, international shipments may be subject to customs inspections, import duties, import taxes, VAT, brokerage charges, or other government-imposed fees.

Unless expressly included in the checkout price or otherwise required by applicable law, these charges are the responsibility of the customer.

Customers are responsible for any applicable import charges assessed by the customs authorities or relevant service providers in the destination country.

Customs processing may also affect delivery estimates.

Nothing in this section overrides mandatory rules concerning the disclosure or allocation of import charges.

9. SHIPPING DELAYS

Although we make reasonable efforts to coordinate timely delivery, delays may occur because of:

• Customs inspections.

• Carrier delays.

• Weather conditions.

• Transportation disruptions.

• Incorrect or incomplete delivery information.

• Public holidays.

• Other circumstances beyond our reasonable control.

If an order has not been delivered within 16 business days after shipment, customers should contact our support team for assistance.

10. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, customers should contact us as soon as possible at support@kukirinoficial.shop.

Once an order has been shipped, changes to the delivery address may not be possible.

Applicable consumer rights and legal obligations remain unaffected.

11. LOST OR UNDELIVERED ORDERS

If an order has not arrived after the maximum estimated delivery period of 16 business days following shipment, customers may contact our support team.

We will review the tracking information and investigate the delivery status.

Where an order is confirmed as undelivered and a refund is approved, the refund will be processed according to our Return and Refund Policy and applicable consumer law.

12. CONTACT INFORMATION

For shipping questions, tracking assistance, or delivery concerns, contact:

kukirin oficial
HENRIQUEZ VENTURES LLC
4366 SW 161st Pl, Miami, FL 33185, United States
EIN: 39-4255247
Email: support@kukirinoficial.shop
Phone: +1 646-209-9461
Website: https://kukirinoficial.shop