Refund policy

RETURN AND REFUND POLICY

Last Updated: November 10, 2026

This Return and Refund Policy applies to all purchases made through kukirin oficial, operated by HENRIQUEZ VENTURES LLC.

1. BUSINESS INFORMATION

Store Name: kukirin oficial
Legal Business Name: HENRIQUEZ VENTURES LLC
Registered Business Address: 4366 SW 161st Pl, Miami, FL 33185, United States
EIN: 39-4255247
Customer Support Email: support@kukirinoficial.shop
Website: https://kukirinoficial.shop
Credit Card Statement Descriptor: kukirin

2. REFUND REQUEST PERIOD

Customers may request a refund within 30 days from the date their order is delivered.

To request a refund, customers must contact our support team at support@kukirinoficial.shop within the applicable period.

The customer should provide:

  • Full name.

  • Order number.

  • Reason for the refund request.

  • Photographs of the product when required to document damage, an incorrect item, or dissatisfaction under our voluntary refund policy.

Our support team will review the request and communicate the decision by email.

3. CONDITIONS FOR REFUND APPROVAL

Refund requests may be approved in the following circumstances:

  • The product arrives damaged or defective.

  • The customer receives an incorrect item.

  • The order is not delivered after the maximum stated delivery period of 16 business days following shipment.

  • The customer reports dissatisfaction within the 30-day refund period and provides a photograph of the product.

Each request will be evaluated individually.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

4. NO PHYSICAL PRODUCT RETURN REQUIRED

Kukirin oficial operates with a direct-fulfillment model in which products are shipped directly from China through third-party suppliers.

Customers are not required to physically return products to receive an approved refund.

Once a refund has been approved, the customer may:

  • Keep the product; or

  • Dispose of the product.

No physical return shipment is required as a condition of receiving an approved refund under this policy.

5. REFUND PROCESSING

Approved refunds will be issued to the original payment method used for the purchase.

For standard voluntary refunds, please allow 5 to 10 business days after approval for the refund to appear on your payment statement.

The exact time required for the funds to appear may depend on the customer's bank, card issuer, or payment provider.

For customers exercising a statutory right of withdrawal under applicable European Union law, refunds will be processed within the legally required period, generally no later than 14 calendar days after notification of withdrawal.

Refunds will not be issued through a different payment method unless legally permitted and expressly agreed upon by the customer.

The transaction may appear on the customer's statement under the name "kukirin."

6. NON-REFUNDABLE ITEMS

The following items are excluded from voluntary refunds, except where mandatory consumer protection laws provide otherwise:

  • Customized or personalized products.

  • Gift cards.

  • Personal hygiene products with a broken or removed hygiene seal.

These exclusions do not override statutory rights concerning defective, non-conforming, or incorrectly supplied products.

7. EUROPEAN UNION RIGHT OF WITHDRAWAL

Customers residing in Spain and other applicable European Union consumer jurisdictions have a statutory right to withdraw from eligible distance purchases within 14 calendar days from the date they receive the goods, without providing a reason.

To exercise this right, the customer must notify us by email at support@kukirinoficial.shop before the withdrawal period expires.

No physical return of the product will be required by kukirin oficial. The customer may keep or dispose of the product following confirmation of the withdrawal request.

The refund will include the payments required by applicable law, including the standard delivery cost where applicable, and will be made using the original payment method within the statutory deadline.

The statutory right of withdrawal does not apply to legally exempt products, including clearly personalized goods and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

8. STATUTORY PRODUCT RIGHTS IN SPAIN

Consumers in Spain retain all mandatory legal rights concerning defective or non-conforming products.

Under applicable Spanish consumer legislation, the general legal conformity period for new goods is three years from delivery.

Depending on the circumstances, consumers may be entitled to repair, replacement, a price reduction, or termination of the sales contract and a refund.

This policy does not restrict those rights.

9. NON-DELIVERY

If an order has not been delivered within 16 business days after shipment, the customer may contact support to request an investigation.

If the order is confirmed as undelivered and the refund request is approved, a refund will be issued to the original payment method.

Applicable statutory rights concerning delayed or undelivered orders remain unaffected.

10. CONTACT INFORMATION

For questions, refund requests, or assistance, contact:

kukirin oficial
HENRIQUEZ VENTURES LLC
4366 SW 161st Pl, Miami, FL 33185, United States
Email: support@kukirinoficial.shop
Phone: +1 646-209-9461
Website: https://kukirinoficial.shop

Credit Card Statement Descriptor: kukirin